Skillfully Engaging in Difficult Conversations

Difficult conversations are those interactions that we know we need to have but that many of us tend to avoid - often because we feel too anxious or frustrated to engage. Or, we may engage in the conversation only to realize the conversation is leading to more difficulty rather than to more understanding and problem-solving. Even with our practiced communication skills and best intentions, we all find ourselves face-to-face at some point - whether at work or at home - with interactions that challenge us. During this course we will identify what makes these conversations difficult, and not only discuss, but also practice the skills that difficult conversations require, including self-awareness, working with emotions, and communicating with the other person to reach understanding and resolution.